Privacy Policy

1. Information We Collect

When you create an account, book a stay, or list a property, QuickStay collects information such as your name, email address, phone number, and payment details necessary to complete a booking.

2. How We Use Your Information

• To process bookings and payments between guests and hosts.
• To send booking confirmations and stay details via WhatsApp and email.
• To review listings before they go live.
• To provide customer support.

3. WhatsApp Communications

Booking confirmations, host contact details, and check-in information are sent via WhatsApp using the phone number provided at the time of booking. This number is taken from your specific booking record, not stored separately on your account profile.

4. Information Shared With Hosts

A host only receives a guest's contact details once a booking is confirmed and paid for. QuickStay does not share guest contact information with a host before payment is complete.

Once the reservation fee is paid, the host receives the guest's name, phone number and email, and the guest receives the host's phone number. QuickStay has no messaging between guests and hosts: the WhatsApp button opens your own WhatsApp app, and nothing is sent or stored through QuickStay.

5. Data Security

QuickStay takes reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

6. Guest Accounts

Guests may create an account directly, or via Google or Facebook sign-in. Account information is used to manage bookings, save favourite listings, and leave reviews after a completed stay.

7. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting QuickStay support.

8. Changes to This Policy

QuickStay may update this Privacy Policy from time to time. Material changes will be communicated on this page.

9. Contact

Privacy questions can be sent to support@quickstay.co.zw or via WhatsApp at +263 77 356 4777.