Terms and Conditions

1. About QuickStay

QuickStay is a short-stay accommodation booking platform connecting guests with verified hosts across Zimbabwe. QuickStay acts as a booking intermediary — it is not the owner or operator of any listed property, and each stay is provided directly by the host.

2. Bookings and Payment

To confirm a booking, guests pay a 15% reservation fee online at the time of booking. The remaining 85% balance is paid directly to the host at check-in, using the host's preferred local payment method.

3. Cancellation Policy

The following cancellation policy applies to every booking made through QuickStay, regardless of listing or host:

Only the reservation fee is ever refunded, because it is the only amount QuickStay collects online. The 85% balance is paid to the host at check-in, so a cancellation leaves nothing else to refund. Refund amounts are rounded to the nearest whole dollar.

4. Date Change Policy

A guest may ask to move a confirmed booking to new dates from My Bookings. The following rules apply to every date change:

• A date change can be requested once per booking, up to 24 hours before check-in. Inside 24 hours, please contact QuickStay Support.
• No dates are held while a request is waiting. The booking and its current dates stay as they are until the request is approved or denied.
• QuickStay Support confirms the new dates with the host. A request may be denied, for example when the host cannot do the new dates or they are no longer available; the reason is given and the original booking stands.
• The reservation fee and the balance are recalculated on the new total stay cost. The balance paid at check-in is always the new number of nights at the host's price.
• If the new stay costs more, the difference in reservation fee is shown on the booking as an Additional reservation fee and must be paid online within 24 hours of approval. If it is not paid in time, the request expires and the original booking stands unchanged.
• If the new stay costs less, the difference in reservation fee is refunded using the cancellation policy in section 3, based on how far before the original check-in date the request was made.
• If the new stay costs the same, there is nothing to pay and nothing to refund.

All amounts are rounded to the nearest whole dollar. The booking keeps its original reference number, and an updated booking confirmation is sent via WhatsApp once the change is applied.

5. Guest Responsibilities

Guests agree to provide accurate information when booking, treat the host's property with care, and comply with any house rules listed on the property page. Guests are responsible for any damage caused during their stay beyond normal wear and tear.

6. Host Responsibilities

Hosts agree to provide accurate listing information, honour confirmed bookings, and make the property available as described. Hosts are responsible for the safety, cleanliness, and condition of their property.

7. Verified Hosts

QuickStay reviews every listing before it goes live. This review checks basic listing accuracy; it does not guarantee the property's condition or the host's conduct.

8. Platform Role and Liability

QuickStay facilitates the connection and payment between guests and hosts but is not a party to the accommodation agreement itself. QuickStay is not liable for the condition of any property, the conduct of any host or guest, or any dispute arising from a stay, except where required by Zimbabwean law.

QuickStay does not provide messaging between guests and hosts. Neither side receives the other's contact details before the reservation fee is paid; see section 4 of the Privacy Policy.

9. Changes to These Terms

QuickStay may update these Terms from time to time. Continued use of the platform after an update constitutes acceptance of the revised Terms.

10. Contact

Questions about these Terms can be sent to support@quickstay.co.zw or via WhatsApp at +263 77 356 4777.